SALES

Real-life ‘coal-face’ experience coupled with a deep understanding of the evolution of the retail market has helped to shape the training that I can offer.

The topic of ‘sales’ in the modern business arena is not just about ‘delivering the numbers’. It encompasses not only the processes and systems required to deliver a consistent high-performance result but also the behaviours of the sales team and their ability to empathise with the customer in order to meet and exceed their expectations. The emergence and increasing sophistication of modern, digitally competent and informed customers has necessitated a step-change and evolution of the traditional ‘road to a sale’.

I have expertise in providing robust training solutions that include:

• New and used retail sales process

  • Creating great first impressions

  • Building rapport and understanding customer requirements

  • Meeting the requirements of the modern, digitally informed customer

  • Dealing with early customer barriers

  • Creating desire and excitement for the product

  • Negotiation skills and handling price objections

• Net Promoter Score

  • Understanding how NPS works

  • Delivering tangible customer delight

  • Making a vehicle handover a memorable experience

• Handling incoming telephone and digital enquiries

  • Converting enquiries to genuine opportunities

  • Telephone techniques

• Prospecting skills and follow up systems.

  • Making prospecting effective and generating future sales

Every business has different requirements which is why the ability to design a bespoke solution to these needs is critical. I work closely with my clients to ensure that any training intervention is exactly aligned with their expectations and desired outcomes