Aftersales

Service and Parts are vital components in the overall profitability and long-term sustainability of today’s automotive retail business. I have extensive experience in implementing training to support changes in aftersales process to ensure customer focus and increase revenue opportunities from service and parts. This training includes:

• Customer satisfaction

  • Understanding how NPS is calculated

  • Delivering genuine customer delight

• Aftersales process

  • The booking

  • Conducting an effective pre-call

  • Delivering a world-class customer welcome

  • Confidently selling parts and service

  • Handling customer objections

• Increasing labour & parts sales from a visual health check

• Handling incoming parts telephone enquiries

My training aims to provide your business with a tangible increase in financial performance, customer loyalty and retention.

Anyone who takes bookings, sells parts, or talks to customers on behalf of your aftersales department will benefit from this tailored motor industry training.